FREQUENTLY ASKED QUESTIONS

Looking for an answer? Our self-help section is the fastest place to get help.

Where is my order?

Your order will arrive within 5-7 days (Monday-Saturday) after it’s been placed.

A tracking link is provided in your shipping confirmation email and becomes active within 24 hours. You can also track your order in the Your Orders section of your account, once the order has been shipped.

Please note: Delivery times may vary. You will see your projected delivery time during the checkout or in your order confirmation.

What if I need to change my shipping address?

You can change your shipping address after you place an order as long as the item has not shipped. Typically, you can only do this the same day an order was placed because items are shipped as fast as possible.

Can I get same day delivery?

Unfortunately at the moment we can not guarantee same day shipping.

What if I need to modify my order?

You might need to contact customer service team (support@smartreloader.com) for help if your order was finished, we can not ensure to cancel the order because the order cannot be canceled by customer service team if the package was shipped out of the warehouse.

What payment methods are accepted?

We accept PayPal payments.
How do I pay with PayPal? Paypal can be used by all customers who use purchase on smartreloader.com. If you click on Make a Payment in your ACC, you can select PayPal as your payment method.

How to Change Your Billing Contact Information

How to Change Your Billing Contact Information

  1. Log into the ACC
  2. Click Billing in the left sidebar
  3. Click Change Billing Contact Info in the drop-down
  4. Make the desired changes in the Edit Billing Contact Information form
  5. Click Submit contact changes
  6. “Your contact information has been changed correctly” will appear at the top of the form if your changes have been successfully made. You will also receive an email outlining the changes.
How long do I have to return my items?

You have up to 15 days from delivery to change your mind and make your return request.

What if I need to change my shipping address?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Can I get same day delivery?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Still have a question?

Please contact us for more information.

Get in touch